2321 E Lincolnway
Sterling, IL 61081
Fax: (815) 564-9188
About Hawkins-Cassens Insurance Agency, LLC
Hawkins-Cassens Insurance Agency, LLC. was established
in 1999 by Bob Hawkins and Lynn Cassens. Bob has been in the insurance business as an agent since 1985 and Lynn since 1979. Hawkins-Cassens
Insurance is a full service independent insurance agency offering auto, home, life, health, farm, and business insurance.
|Meet Our Staff
| Lynn Cassens, CIC
Lynn has been involved in the insurance industry since 1979 with extensive experience in farm/crop insurance as well as auto, home and
commercial insurance. Lynn is a licensed Medicare Part D agent and can also provide Medicare supplements and family health and life policies.
In 1993, Lynn obtained her CIC designation. The CIC designation is awarded to insurance agents who successfully complete an intensive
course of study which includes passing five rigorous essay examinations. To maintain the CIC designation, Lynn attends advanced training
programs each year which provides updates to the changing insurance industry.
Lynn and her husband, Ted, live in Sterling along with their furry friend Lily. Lynn and Ted have two children, Jennifer and her husband,
Tom, and Sean and his wife Julie. They have 4 grandchildren, Maddie, Ellie, Charlie and Myles.
Bob Hawkins, CIC
Bob started his insurance career with Country Companies Insurance in 1985, and in 1989 purchased the former Cal Stowell Insurance Agency,
forming Stowell-Hawkins Insurance Agency.
After Cal’s untimely death, Stowell-Hawkins Agency formed a partnership with the former Peterson-Book-Quigg-Inboden Agency in 1991.
Hawkins-Cassens Insurance Agency LLC. was then formed in September 1999.
In 1998, Bob obtained his CIC designation. The CIC Designation is earned by insurance agents who successfully complete an intensive course
of study which includes passing five rigorous essay examinations.
To maintain the CIC designation, Bob must annually attend a 20 hour update consisting of advanced training which provides continuing
education to the ever changing insurance industry.
Bob has been married to Sue since 1976, and they have two children Brian and Rebecca. Brian, who also works in the agency, is married
to Jaime. Rebecca is married to Jermaine Harris. Bob and Sue have 5 granddaughters. Abrianna, Adalynn, Aveyah, Carlee and Jovee.
| Brian Hawkins
Brian joined Hawkins-Cassens Insurance in 2004 and has 18 years of experience in the insurance industry. Brian is able to assist you
with your personal, commercial, life & health insurance needs. Brian & his wife Jaime live in Sterling and have two daughters,
Carlee & Jovee.
Diane joined Hawkins-Cassens Insurance in 2004 and is a licensed insurance agent. Diane is our agency manager of incoming relationships.
Diane lives in Sterling with her husband Rick and has two children. Heather lives with her husband in Delavan, Wisconsin and Jared lives
in Rock Falls.
Tabi Walker, CISR
Tabi joined Hawkins-Cassens Insurance in 2006 and has 27 years of experience in the insurance industry. Tabi is able to assist you with
your personal, commercial, life & health insurance needs.
Tabi and her fiancé, Rod, live in Sterling and have two children, Denny and Paige. They have 3 grandchildren, Benzson 3, Hayden
2, and Baylor 3 weeks .
Nathan joined Hawkins-Cassens Insurance in 2014 as the newest addition to the team. Nathan is able to assist you with your personal,
commercial, life & health insurance needs.
Nathan & his wife Bethany live in Sterling and have one daughter, Gianna.
|How We Are Different
Consistent Customer Service
Have you ever been surprised by your insurance agent because they didn't do what you expected, or you were never told what to expect
at all? Our policy is “No Surprises.” From day one you will know exactly what to expect from us, and you will know everything
you need to take care of your insurance needs quick & easy.
The Gramm-Leach-Bliley Act was signed by former President Clinton in 1999 and made fully effective on July 1, 2001. GLBA requires financial
institutions (including banks, brokerage firms, insurance companies, and tax preparation firms), as well as all of their business partners
and contractors, to protect the private financial information that passes through their enterprises.
What does that mean for you? Consider emails as an example. Email is actually not a secure form of communication. That means that hackers
and malicious programs can actually break into and read the content of your emails. Most insurance agencies have no problem sending sensitive
data over email, including your social security number and other private information. This practice puts you at risk.
That is why we offer a secure online system for you to communicate with us. By using our site, we will not only keep your data secure
but also help you work more efficiently.
This is just one example of how we will do whatever it takes to carefully protect your data. To learn more about the technology and procedures
we have in place for your protection, simply contact us.
Today, life changes in a heartbeat. Without regular reviews of your insurance program, it is possible for gaps to form. The result can
be disastrous for a family or for a business.
We go far beyond excellent customer service to a new level. Because of our focus, technology, and business-culture we are able to spend
more time than many agencies on working with you to help you understand your insurance program and to help you tailor it to meet your
individual needs. A very important part of this process is an regular review of your program. This review only takes a few minutes and
will help you to feel more confident throughout the year so that you can focus on the things that are most important.
Detailed Disaster Plan
Our agency has a detailed disaster plan, including provisions to make certain that we have power, phones, internet, etc. regardless of
what happens in our area. This should be important in your selection of an insurance professional. What happens if there is a tornado,
flood, etc., and you need your agent, but they aren't available for you?
| Value-Added Services
One of our goals is to bring products and services to your family and business that you might not otherwise know about:
• Identity theft protection
• Disaster recovery
• Secure emails
• Payroll deduction for personal auto
As an independent agent, Hawkins-Cassens represents many insurance companies. Our role is to serve as a trusted advisor. We will consult
with you to help you understand your needs before recommending the best combination of coverage, service, and value for your unique situation.
• Identify the insurance services that are right for you
• Guide you through the claims process for a quick and fair resolution
• Counsel you on matters related to your coverage or account
• Provide prompt service with a unique personal touch
We won’t simply sell you a product—we will be a resource you can count on to look out for your best interests.
An Enjoyable Experience
When people talk about our agency, we want them talk about how enjoyable it is to do business with us. We want them to talk more about
their relationship with us, and how caring we are more than how well we provide customer service. We want them to say they have never
done business with an agency quite like us.
This is our vision for you and how we want you to feel about working with our unique agency.
Our Insurance Companies (Click to Visit Their Websites)
• Auto-Owners Insurance
• Columbia Insurance Group
• Dairyland / Viking Auto
• Foremost Insurance Group
• Forreston Mutual Insurance Company
• Grinnell Mutual Reinsurance Company
• Mercury Insurance Group
• Pekin Insurance
• Progressive Insurance
• Rockford Mutual Insurance Company
• Stonegate Insurance Company
• West Bend Mutual Insurance Company